FAQ's

How can I make an appointment?
We keep our prices affordable by not having a receptionist therefore we would appreciate if you can use our online booking system so our therapists can be of best service to you. If you need to talk to us we are happy to take your call, simply call (07) 3162 1528 and leave us a clear message if we are unable to take your call - we endeavour to get back to you within the hour.

I tried to book online but it doesn't work?
Please make sure you follow the instructions on the booking software and confirm at the end where prompted, on tablets and phones please scroll to the bottom of the page to confirm. All successful bookings will be confirmed via email supplied, usually within seconds. If you experience any problems don't hesitate to contact us via email or phone with your preferred day and time of your next massage appointment. Please leave us a message in case we can't get to the phone, we will get back to you within the hour!

What are your opening hours?
Our regular business hours are: 9:00am - 7:00pm Monday to Friday and 9:00am - 3:00pm on Saturday and Sunday. Because we understand people have busy lives we now offer appointments outside our regular opening times and on public holidays, from $10/h surcharge applies. After-hour appointments are available after 7:00pm Monday to Friday and after 3:00pm on Saturday, available via our online booking system. Early morning massage treatments must be pre-paid and are available from 7:00am by appointment only. Please call (07) 3162 1528 to make your booking!

What is your clinic address?
We are located at 5 Chapel Street, right in the middle of Nundah Village. We are only 50m away from Woolworth Nundah.

Do you have parking available?
Street parking is available but can be hard to find at times, we suggest looking for a park on Buckland road across the park from our clinic. We are only 50m away from Woolworth Nundah. Please don't park behind the building as you risk to be towed away.

Do you offer a Loyalty Program?
YES, we current offer two pre-paid loyalty packages which offer savings of up to $290 or $22 per treatment. For more information please enquire in-clinic or email us at info@bodibalance.com.au.

Why we offer treatment times of 25min, 55min, 85min?
The reason for our treatment times is to allow enough time to take payment in a relaxed manner; we have adjusted our prices accordingly! Please note that treatment time starts when entering the treatment room and finishes when leaving the treatment room. The therapist might gather more information as part of the assessment which is a requirement for benefit payment (health fund) while muscle testing and exercise prescription is part of the treatment plan for Remedial Massage and included in the treatment time of your choice.

What payment do you accept, have you got HICAPS?
We offer EFTPOS and HEALTHPOINT (HICAPS), please note that we accept VISA and MASTERCARD only. Corporate events are payable via direct deposit into our nominated bank account or via credit card (1.5% surcharge applies to all credit card payments).

Why do prices vary sometimes?
We offer our services on public holidays as well as afterhours which attracts a surcharge displayed clearly during the booking process. Early morning appointments must be paid in full at time of booking, please call (07) 3162 1528 to make your booking. We also offer different add on options for some services which attracts a surcharge displayed clearly during the booking process.

What is "Special Rate for Nurses and Paramedics”?
We currently give Ambulance Service Staff (Registered Nurses & Paramedics)a discount of up to $20 for Remedial Massage and Zen Shiatsu Therapy. This service can only be booked online and we require proof before treatment commences, registration or insurance papers + ID will suffice. Failing to provide proof and ID will result in you having to pay the regular treatment fee. If in doubt please contact us prior making your booking to avoid disappointment.

Can I claim with my private health fund for your service?
All therapists are registered with all health funds for their registered modalities, please ensure what you are covered for the modality you are interested in before making your booking. Please note that any additional surcharges (Hot Stone, Cupping, Holiday/After Hours) are usually not covered under health fund policies and will need to be paid by you directly.

Do you have a cancellation policy?
Yes we do have a very reasonable cancellation policy in place which is for client and therapist consideration. In case you have to cancel or reschedule your appointment please give us 24 hours notice. Cancellations or changes within 4 hours will attract a 50% cancellation fee unless your spot can be filled, missed appointments will be charged at full rate. Should you arrive late for your appointment you can only receive the remaining treatment time and will be charged the full amount, change of treatment duration due to late arrival is not permitted. Our cancellation policy enables other clients who are awaiting appointment times to receive treatment and is for client and therapist consideration.